What makes Amber Moves unique

We are often asked what makes us different from any removal company.  A good analogy would be that we are to the removals industry what boutique hotels are to the hotel industry.

We are an independent firm with no preconceptions about how removals should be done and neither do we have the old guys saying, “but we’ve always done it this way”.

Every customer ringing the office gets straight through to someone who can give them a quote then and there, answer any questions and deal with queries or problems on the spot.  Even if someone is not at the point of booking or we don’t have any availability for their preferred move date, we are still happy to offer moving advice or assistance with the purchase of packing materials.

The contrast between us and other removal companies, is that large firms require you to speak to several people or wait for someone to get back to you or alternatively the company is so small that you are calling a mobile number and speaking to someone whilst they are physically moving someone else.

We do our move surveys differently too.  Our surveyor is highly skilled as well as being passionate about the service we offer and the company as a whole.  He will sit down and ask you all the questions about your move and your needs, taking family situations, time constraints and complications into account.   Once he has surveyed the property and calculated the volume to be moved, he sits down with the customer and talks them through the quote.  That way they are left with a full and accurate estimate and a complete understanding of how the job will be done and charged for.  We pride ourselves on not having any small print, hidden extras and secret costs that get presented on the day.

As a result of a good survey, we are then able to brief our removal men on the day of the job so they know exactly what to expect, what items require special care and attention and even know the names of the children of the house!

Our quotes often allow for more time than our competitors but that is because we wrap and protect every item.  Of course a job can be done quicker if it is just “lobbed” in the van but that is not the service we offer.  We would rather do the job properly or not at all.

Once the men are on their job, they are charming, understanding and polite and nothing is ever too much trouble.  They do so many little extras that make the move special and more than just another chore to be got over with as soon as possible.

In summary, we always exceed expectations and know that we are only as good as our last removal.