Hi Andrea

I just wanted to thank you and all your team for being so absolutely brilliant on Monday and in the build-up to my move. I was braced for the whole moving experience to be stressful and unpleasant, but Matthew, Robert and Levente made it incredibly easy.  Special thanks for managing to get the piano down the stairs with a huge amount of difficulty and effort but without a single complaint.

I’ll certainly be recommending you to everyone I possibly can!

Thanks again
Best wishes
Alison

I just wanted to thank you and all your team for being so absolutely brilliant on Monday and in the build-up to my move. I was braced for the whole moving experience to be stressful and unpleasant, but Matthew, Robert and Levente made it incredibly easy.  Special thanks for managing to get the piano down the stairs with a huge amount of difficulty and effort but without a single complaint.

I’ll certainly be recommending you to everyone I possibly can!

Thanks again
Best wishes
Alison

This is a copy of an email I received today from a lady we moved within London.  High praise indeed!

One of the referrrals wrote us this lovely testimonial….

“I’d have no hesitation in recommending anyone to use Amber Moves – they’re simply the best removal company I’ve ever used.  They made a stressful experience as painless and easy as possible.  The moving team were pleasant, courteous and careful with our belongings – nothing was too much trouble.  The whole process went smoothly and quickly and before they left, they were particularly keen to ensure that everything was placed exactly where we wanted it in every room.  Full marks – I will certainy be using them again for my next move.”

The build up to moving home can be so fraught that most people are actually surprised when the removal day goes so smoothly.  It is our aim in life to raise client’s expectations of a move and they should be absolutely sure, that having chosen the right removal company, of course the day should run like clockwork.

Dear Andrea,

I just want to say how grateful I am for the wonderful work you did to move my parents. If you need a reference I would be happy to supply it. This may be the only time my parents will ever use a removal firm, and you made it a great one. Your staff were kind, patient, respectful and absolutley lovely. They were so helpful and efficient, and I can’t believe how relaxed the whole experience was for us all, thanks to your organisation. I really liked how respectful they were to my parents’ holy pictures, which mean a great deal to them. I have told everyone that you are the best removal firm I have ever come across. I can’t really put into words how grateful I am to you all – from the preliminary meeting to the move itself.

We continually strive to improve the service we offer and would welcome your views.  For too long the industry has been rife with “cowboys” and now we want to take removals to the next level. 

For every comment, tip or funny story we will respond with one of ours.  I’ll start the ball rolling by telling you how one of our removal men went into the bathroom to wash his hands during a move (door wide open) only to discover our elderly client having a bath!  Poor guy is still blushing!

I really appreciate the way Andrew put them at ease, and the helpful way you have dealt with my enquiries.  They have not been in good health and the last time they moved was in 1957, so this is a very big deal, and it is a great relief to me that you understand this.  I fell very hopeful that you will make this as good an experience, and as stress-free as possible.  Your website is very good and reassuring.  Thank you.

We do appreciate how difficult moving elderly people is and our staff are trained to deal with the personal and emotional side of moving too.  Our aim is always to offer peace of mind, and on this occasion we certainly have.  It is also so heart-warming to deal with lovely people and receive such a kind and thoughtful letter.

Rest assured we will look after our client’ s parent’s move and deliver everything that has been promised and more.

The problem with crates is that staff often don’t realise the cost of hiring or replacing and quite frankly they are handy things to appropriate for home.  Alternatively they lie around the office half emptied and become a health and safety hazard.

The best way to manage your crate hire on an office move is to sign over small amounts of crates to a designated team leader of each department.  That way they are responsible for their, say 10, crates and will be responsible for returning them at the end of the move.  Ten crates are far easier to keep track of than 500, for example.

Another solution to the problem is crate liners – single wall cardboard boxes that fit snuggly inside each crate.  At the end of the removal, the crate liners are lifted out and placed on the appropriate desk for unpacking and all the crates are counted up and taken back with the removal company on the day of the move.  This can save weeks of unnecessary crate hire and multiple collection charges.

The bottom line is speak to your removals company – they are specialists in office removals and will have lots of valuable advice to offer.