Posted on 08/08/08, filed under News | No Comments
We are proud to announce that we have joined the Hotel Chocolat affiliate programme. The company’s banners are proudly displayed on our website, encouraging our customers to “soothe their move” with chocolate!
Having been a member of Hotel Chocolat’s tasting club for a number of years, I am so pleased for Amber Moves to be associated with a luxury product such as this. We feel that this is a brand that will appeal to our customer base who appreciate the finer things in life. Moving house can be a very stressful experience and chocolate has the power to make you feel that little bit better about things.
Extract taken directly from their website, which says it all…
Chocolate… comforting, uplifting and inspirational, it’s no wonder we share a passionate and enduring love affair! And for lovers of luxury chocolate it’s an emotional necessity – food for the soul that will send your senses on an exciting journey. When delivered as gifts, by post or in person, gourmet chocolates have the power to thrill, especially if they’re unexpected.
Posted on 08/08/08, filed under News, Storage and Moving advice | No Comments
Moving home in London is never easy but there is almost always one certainty - that you will get a parking ticket. Often these are issued even when the van in question has been given dispensation to park. As everyone knows it is often a case of the traffic warden trying to reach his quota regardless of the contravention.
One would like to think that the traffic warden would see a removal van, with the company logo emblazened across it’s sides, and the removal men obviously loading and unloading, and leave them alone to get on with the job in hand. Very often this is not the case, the ticket is slapped on, and no amount of reasoning or cajoling works.
We make a point of appealing against every ticket issued and our success rate is phenomenal. We get off at least 8 out 10 tickets and even if the first appeal is unsuccessful, we appeal again. A carefully worded, polite letter appealing to their sense of reason, even if the stated contravention did occur, is a very good tool.
We are fiercly protective of our customers and know that a £60 parking fine can be that final straw that breaks the camels back.
Join the fight and let’s challenge every ticket until eventually they capitulate. Everyone needs to move home and it should be their basic right to have a removal van parked outside the front door at no additional cost.
Posted on 06/08/08, filed under Storage and Moving advice | No Comments
We are often asked what makes us different from any removal company. A good analogy would be that we are to the removals industry what boutique hotels are to the hotel industry.
We are an independent firm with no preconceptions about how removals should be done and neither do we have the old guys saying, “but we’ve always done it this way”.
Every customer ringing the office gets straight through to someone who can give them a quote then and there, answer any questions and deal with queries or problems on the spot. Even if someone is not at the point of booking or we don’t have any availability for their preferred move date, we are still happy to offer moving advice or assistance with the purchase of packing materials.
The contrast between us and other removal companies, is that large firms require you to speak to several people or wait for someone to get back to you or alternatively the company is so small that you are calling a mobile number and speaking to someone whilst they are physically moving someone else.
We do our move surveys differently too. Our surveyor is highly skilled as well as being passionate about the service we offer and the company as a whole. He will sit down and ask you all the questions about your move and your needs, taking family situations, time constraints and complications into account. Once he has surveyed the property and calculated the volume to be moved, he sits down with the customer and talks them through the quote. That way they are left with a full and accurate estimate and a complete understanding of how the job will be done and charged for. We pride ourselves on not having any small print, hidden extras and secret costs that get presented on the day.
As a result of a good survey, we are then able to brief our removal men on the day of the job so they know exactly what to expect, what items require special care and attention and even know the names of the children of the house!
Our quotes often allow for more time than our competitors but that is because we wrap and protect every item. Of course a job can be done quicker if it is just “lobbed” in the van but that is not the service we offer. We would rather do the job properly or not at all.
Once the men are on their job, they are charming, understanding and polite and nothing is ever too much trouble. They do so many little extras that make the move special and more than just another chore to be got over with as soon as possible.
In summary, we always exceed expectations and know that we are only as good as our last removal.
